GM Akra Privacy Policy – How We Protect Your Data

1 Who This Policy Applies To

This Privacy Policy applies to all persons who visit, register on, or use any part of the GM Akra platform — whether through the website at gmakra.app or through the GM Akra mobile app. It covers users who are browsing without an account as well as registered users with an active account.

By accessing GM Akra, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in the manner described here. If you disagree with any part of this policy, you should not use the platform.

2 What Data We Collect

The categories of personal data GM Akra may collect from you are set out in the table below. In each case, collection is limited to what is necessary for the stated purpose.

We do not collect sensitive categories of personal data such as biometric data, racial or ethnic origin, political opinions, or health information unless specifically required for an identity verification process and with your explicit consent.

3 How We Collect Your Data

GM Akra collects data through three main channels:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal in PKR, place a bet, play a casino game, or contact our support team.
• Automatically — when you browse or use the platform, our systems automatically log technical and usage data such as your IP address, device information and the actions you take within the platform.
• From third parties — in limited circumstances, such as when a payment processor (e.g. JazzCash, Easypaisa, Raast) confirms the completion of a transaction, or when an identity verification service confirms the validity of documents you have submitted.

4 Why We Use Your Data

Every use of your personal data by GM Akra has a clear purpose. The main reasons we process your data are:

• Account management: To create and maintain your GM Akra account, authenticate your logins, and keep your account secure.
• Identity verification: To confirm that you are who you say you are and that you meet the age requirement of 18 years or older before allowing access to real-money features.
• Payment processing: To facilitate PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets, and to maintain accurate PKR transaction records.
• Platform operation: To settle bets, record casino game outcomes, apply bonuses and promotions correctly, and manage your account balance in PKR.
• Customer support: To respond to your queries, resolve disputes and assist with account issues.
• Security and fraud prevention: To detect and prevent fraudulent activity, multiple account creation, and other prohibited conduct as described in our Terms and Conditions.
• Responsible gaming: To monitor usage patterns and apply responsible gaming tools such as deposit limits and self-exclusion when requested or when patterns indicate potential harm.
• Platform improvement: To analyse aggregated, anonymised usage data that helps us understand how the platform is used and where it can be improved — without identifying individual users.
• Legal compliance: To meet any applicable legal or regulatory obligations, including record-keeping requirements.

5 Payment Data & PKR Transactions

Handling payment data carefully is a priority at GM Akra because it directly affects your money. Here is what you need to know about how your PKR payment information is managed:

• When you make a deposit or withdrawal, your transaction is processed by the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or card issuer. GM Akra receives a transaction confirmation reference but does not store your full wallet credentials, card numbers or bank account passwords.
• Payment data shared with providers is limited to what is strictly necessary to complete the transaction you have initiated.
• Your transaction history on GM Akra — showing deposits, withdrawals, stakes and winnings in PKR — is stored securely as part of your account record and is accessible to you when you are logged in.
• Withdrawals are processed only to a payment method registered in your own name. This is a security measure to prevent misuse of your account funds.

6 Cookies & Tracking

GM Akra uses cookies and similar technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They include cookies that maintain your login session, remember your language preference and keep your account secure. You cannot opt out of these without stopping use of the platform.
• Functional cookies: These remember your preferences and settings — such as which sports markets you follow or your preferred display options — to make your experience more convenient.
• Analytics cookies: These collect aggregated, anonymised data about how users navigate the platform. This helps us identify pages that are confusing, features that are underused, and areas where performance can be improved. No individual user is identified through analytics data.

You can manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect some features of the GM Akra platform. GM Akra does not use advertising or retargeting cookies that track you across other websites.

7 Who We Share Data With

GM Akra does not sell your personal data to anyone. We share data only in the following limited, necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the minimum data necessary to process your PKR transactions.
• Identity verification providers: Where identity checks are required, your submitted documents may be reviewed by a third-party verification service operating under strict data handling obligations.
• Technology and hosting providers: The companies that host and maintain the GM Akra platform infrastructure may have access to data as part of providing those services. These providers are bound by confidentiality and data protection obligations.
• Legal and compliance obligations: We may disclose personal data where required by applicable law or in response to a lawful request from a relevant authority.

8 Data Retention

GM Akra retains your personal data for as long as your account is active and for a reasonable period thereafter to meet legal, financial and operational obligations. Specific retention guidelines are as follows:

• Account data: Retained for the duration of your account and for a period after closure to handle any disputes, chargebacks or legal claims that may arise.
• Transaction records: PKR deposit, withdrawal and betting records are retained for the period required by applicable financial record-keeping standards.
• Identity verification documents: Retained for the period required to satisfy verification obligations and no longer than necessary after that.
• Support communications: Retained for a reasonable period after your query is resolved, in case follow-up is needed.
• Technical and usage data: Retained in aggregated or anonymised form for analytics purposes. Raw logs containing IP addresses are retained for a shorter period to support security investigations.

When data is no longer needed and the applicable retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9 Security Measures

Protecting the data of GM Akra users is an operational priority. The security measures we apply include:

• Encryption in transit: All communications between your device and the GM Akra platform use HTTPS with TLS encryption, protecting data from interception.
• Encryption at rest: Sensitive stored data, including personal identifiers and payment references, is encrypted in our databases.
• Access controls: Access to user personal data within GM Akra systems is restricted to personnel who have a legitimate need to access it, and is governed by role-based permission policies.
• Account security features: Users are encouraged to use strong, unique passwords. Two-factor authentication options are available to add an extra layer of protection to your login.
• Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access, multiple account creation, and unusual transaction patterns.

10 Your Rights

As a GM Akra user, you have specific rights in relation to the personal data we hold about you. You can exercise any of these rights by contacting the GM Akra support team.

11 Children's Privacy

The GM Akra platform is strictly for users aged 18 years and older. We do not knowingly collect personal data from anyone under the age of 18. If a person under 18 attempts to register, their account will be closed and any data collected in error will be deleted as soon as the issue is identified.

If you are a parent or guardian and believe that someone under 18 has registered on GM Akra, please contact our support team immediately. We will investigate promptly and take appropriate action, which includes account closure and deletion of the minor's data.

12 Changes to This Policy

GM Akra may update this Privacy Policy from time to time to reflect changes in the way we operate, the services we offer, or applicable legal requirements. When material changes are made, we will notify registered users via a notice on the platform or through the contact details registered on the account.

The date shown at the top of this page indicates when the policy was last revised. Continuing to use GM Akra after a policy update has been published constitutes acceptance of the revised policy. If you do not agree to changes, you should stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the GM Akra support team. Contact details are available when you are logged in to your account.

You may also find the following pages useful for understanding the broader rules and policies that govern your use of GM Akra:

• Terms and Conditions — the full rules governing your account and platform use
• Responsible Gaming — tools and guidance for managing your gaming activity
• FAQ — answers to common questions about accounts, deposits and the platform